ITS HelpDesk / Email Setup (2024)

How do I set up or change my LAUSD user/email account?

You can activate a user account, change or reset your password, or change the way your information is stored in the District's global address book by visiting our Single Sign-on page.

Accessing My Email on Outlook

1. Open Outlook.
2. Click on the Tools menu.
3. Select Account Settings.
4. On the Email tab, click on New... to add an account.
5. Type your name as you would like it to appear on email messages you send to people, then type your LAUSD email address in full, your account password and then type your password again to verify.
6. Assuming all information is correct, Outlook will return a screen that says Congratulations! Your e-mail account is successfully configured to use Microsoft Exchange.
7. Select Finish to complete the process. You will notice Outlook start to download data from your account. Depending on how many email messages, calendar, and address book items you have on the Exchange server, it may take a while to synchronize everything.

What if I'm a Mac User?

To set up Outlook for Mac 2011, follow these steps:

1. Open Outlook for Mac 2011. On the Tools menu, click Accounts. If this is the first account you're creating in Outlook 2011, under Add an Account, click Exchange Account. 

2. If you've previously created an e-mail account for a different e-mail address, in the lower-left corner of the Accounts dialog box, click +, and then click Exchange.
3. On the Enter your Exchange account information page, type your e-mail address (i.e., Joe.Smith@lausd.net).
4. Under Authentication, make sure User Name and Password is selected.
5. In User name, type your complete e-mail address (i.e., Joe.Smith@lausd.net).
6. Make sure Configure Automatically is selected, and then click Add Account.
7. After you click Add Account, Outlook will perform an online search to find your e-mail server settings. In the dialog box that asks you if you want to allow the server to configure your settings, select the Always use my response for this server check box, and then click Allow.

8. If Outlook is able to set up your account, you'll see the account you set up in the left pane of the Accounts dialog box. Close the Accounts dialog box.

Guidance on getting LAUSD email on iPads, iPhones, and other Apple devices

What is the difference between POP, IMAP, and Exchange?

POP (which stands for Post Office Protocol) and IMAP (which stands for Internet Message Access Protocol) are two different methods for retrieving email from an email server and loading it onto a local application (known as an email client, either on a mobile device or computer). Whereas IMPA is a two-way interaction system that causes changes made on one devices to 'synchronize' with a central server so that the changes are reflected on other devices or the web (for example, if you read a message on your phone and later check it online in a web browser, you will see the message already marked as read); POP actually causes a message to be removed completely from a server so wherever it is downloaded is now the only place it is stored.

Some basic tips

If you are trying to configure a device or an application to access your LAUSD email, the following data should be used in case you are asked for it:

For individual assistance with setting up email, or to get help with problems, contact the IT HelpDesk